Samurai Power service team deliver fast, cost-effective and efficient servicing wherever you are whenever you need it through our global presence and certified partner network. Services worldwide provide the chance to have a full maintenance contract to minimise response times and repair costs. We recommend a maintenance contract for all large systems or for critical plants, periodic inspections will be scheduled and they could cover preventive and repairing interventions.
No matter what, your UPS must be ready to perform at all times.
While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA.
In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.
We offer the most comprehensive and cost-effective service plans available ensuring your power protection systems are expertly maintained on a regular basis and always ready to support your businesses load.
| Service | Warranty | Bronze | Silver | Gold |
| Technical Hotline | Yes | Yes | Yes | |
| Preventative Maintenance |
No |
Yes | Yes | Yes |
| Firmware Upgrades | No | Yes | Yes | Yes |
| Emergency Response | No | No | Yes | Yes |
| Labour | Yes* | Yes* | Yes | Yes |
| Parts | Yes** | Yes** | Yes*** | Yes |
| Event & Status Report | No | yearly | yearly | monthly |
| Remote Monitoring | No | No | 8/5 | 24/7 |
